Roofing
Peak Roofing
Central Texas
Before
53% of inbound went to voicemail. Avg response: 3h 12m.
After
All missed calls get an instant SMS. 47s median response. 68% answer rate.
- Booked est/wk11 → 34
- Google reviews214 → 381
- Response time3h → 47s
Verified · 90-day windows
The scoreboard, not the deck.
Numbers from real operator accounts, anonymized where requested. No vanity metrics. No hand-picked quarters.
Avg across accounts
Headline metrics.
Missed-call recovery
67%
Callers who respond to auto-text
Booked estimate lift
3.1×
Vs 30 days pre-activation
Median response
47s
From missed call to first reply
Review velocity
+22/mo
New Google reviews avg
GBP profile views
+138%
90-day lift after optimization
Cost vs in-house
−74%
Vs loaded cost of one admin hire
Case notes · From the field
Three before-and-afters.
Operator-level outcomes. Names used with permission.
HVAC
Westline Heating & Air
Phoenix Metro
Before
After-hours calls lost during summer storm surges.
After
AI voice agent books emergency calls 24/7. Zero dropped nights.
- After-hrs captured0 → 42/wk
- Same-day booking38% → 71%
- 5-star reviews4.2 → 4.8 avg
Plumbing
Harbor Drain & Sewer
Pacific Northwest
Before
Admin couldn't keep up with text-back on top of dispatch.
After
Automated text-back freed admin. Pipeline discipline doubled.
- Admin time saved14h/wk
- Pipeline conv.19% → 41%
- Avg ticket+18%
Results vary by market, call volume, and team discipline. The numbers above reflect 90-day windows post-activation.