It's 9pm and their AC just died. You're already texting back.
HVAC lives on emergency calls, seasonal surges, and recurring maintenance. We run the response layer so no 110° summer night costs you a $400 service call.
Five ways the phone becomes a leak.
The problems every hvac operator we talk to reports inside the first 30 seconds.
- 01
Night and weekend calls dumped to voicemail — won by the next shop on the list
- 02
Maintenance customers dropping off the renewal cycle with no reminder
- 03
Techs doing billing admin at 8pm instead of sleeping
- 04
Emergency calls not distinguishable from routine quotes
- 05
Review velocity flat despite 200+ jobs per month
After 30 days of the system running.
Measured across live operator accounts in this trade.
How we run it in your shop.
Every step is configured during the 48-hour activation. You do none of it. The system runs the same way on day 200 as day 1.
- 01Step
AI voice on after-hours + lunch-hour gaps
Covers the two windows that lose the most emergency jobs. Books same-night visits where possible.
- 02Step
Emergency vs. maintenance triage
Keyword + caller-intent detection routes emergencies to on-call techs and maintenance to the scheduling queue.
- 03Step
Automated maintenance reminders
SMS + email drip 11 months after each install or maintenance visit. Recurring revenue without admin effort.
- 04Step
Seasonal surge capacity
Summer AC surge handled via AI overflow + text-back, without adding night-shift dispatchers.
- 05Step
Review + referral engine
Post-service review requests, referral bonuses tracked in the CRM, and response management for Google + Yelp.